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Frequently Asked Questions.
01. How can we help?
Thank you for your interest in our diapers and wipes. Got a question about our products? Fill out the email form below, call us directly or read our frequently asked questions. We won’t share your name, address or phone number with anyone. Our team of customer service professionals is dedicated to answering thoroughly and as quickly as possible.
Whether you’re parents to a newborn baby, or preparing for one that’s on the way, you’re going to have questions. Lucky for you we have plenty of tips and advice. From pregnancy to parenthood, we have articles, checklists, videos and tools to help you along the way.
Please note that while we appreciate your comments and we’re happy to answer your questions, we cannot accept unsolicited ideas, suggestions or materials relating to the development, design, manufacture or marketing of products we sell because we are just resellers.
02. FAQs
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
I have noticed crystals and gel in the diapers. What are these materials, and are they harmful?
The crystals and gel are super-absorbent materials that offer significant benefits: drawing wetness away from baby’s skin, as well as helping to keep baby’s skin healthy. In some diapers, super-absorbent material is mixed with the diaper padding, turning liquid into a gel to help prevent leakage. You may occasionally see small beads of gel on the diaper or on your baby, but the gel is nontoxic and not harmful. The safety of super-absorbent material has been proven in over 450 consumer safety tests studying every which way a person could come in contact with it.
What materials are used to make diapers?
The inside absorbent padding on diapers is made of a fluffy, paperlike material called wood cellulose fiber and a super-absorbent material called sodium polyacrylate. Other materials used include polypropylene, polyester, and polyethylene — all synthetic materials designed to enhance the fit of the diaper and help stop leaks. The elastic strands in all diapers are made of synthetic rubber for a snug but gentle fit for baby.
How do diapers impact our landfills?
While there have been some exaggerated reports on the topic of diapers in landfills, the truth is that disposable diapers account for less than 1.5% (1) of the waste placed annually in landfills in the United States. And the makers of the diapers we sell are continually striving to do their part in making that impact less and less. 1US EPA “Municipal Solid Waste Generation, Recycling, and Disposal in the United States: Facts and Figures for 2006”